SophterLight Photography | CT Wedding Photographer | Event Photography | Mitzvahs
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      • New! Custom Photo Cards
      • New! Custom Save The Date Cards
      • New! Custom Christmas Cards
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        • Rose
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:: Return Policy

If you are not satisfied with any products purchased at SophterLight Photography please call us at (929) 335-4353. Errors in goods received compared to goods ordered will be corrected. Defective products will be exchanged or credited. Defective products are defined as damaged goods, out of focus photographs or incorrectly exposed photographs.

The customer understands that certain areas in a photograph will be in focus while others areas are rendered as soft focus. This condition is known as depth of field. The customer understands that levels of light can vary within a photograph. The light on our client may be different than the light on the background. SophterLight Photography will print photos for the best overall exposure with the main emphasis given to the exposure of our clients. If you have any question please don't hesitate to call.

Our goal at the SophterLight Photography is your complete satisfaction.

Please contact us via email by clicking here or call us immediately if there is any discrepancy with your order. If you are not satisfied in any way with art from the SophterLight Photography, you may exchange it or return the item within 7 days from receipt of art for internet orders. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. Shipping charges are not refundable. The customer must pay return shipping charges unless it was our shipping error.

Return Authorization

You must inform our staff via email prior to shipping a return in order to receive proper instructions and authorization. Email by clicking here.

Damaged Returns

We gladly accept any returns that follow the above return guidelines. However, art prints are very delicate, therefore you need to take extreme measures to ensure the items are returned undamaged. If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we offer you the following options:
1) We can return the item(s) to you at no additional charge
2) We can refund 50% of the purchase price of the item(s)
3) We can offer you store credit for 50% of the purchase price of the item(s)

We suggest insuring all return shipments to avoid any possible damaged-in-transit losses. Please re-use original packing materials if possible.

The following items are excluded from this policy: special order merchandise, customized abums, folios, printed materials unless there is a misprint. Any computer software or prerecorded media that has been opened is also excepted from this policy.

Returned products must be in brand-new condition and include the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags and blank warranty cards. Any items not meeting these requirements will be subject to a minimum 15% restocking fee.

Shipping is nonrefundable.

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  • Home
    • About Us >
      • Areas We Serve >
        • New York City
        • Westchester County
        • Greenwich
        • Stamford
        • Darien
        • New Canaan
        • Westport
        • Wilton
        • Ridgefield
        • Weston
        • Fairfield/Southport
        • Mystic/Stonington
        • Fenwick/New Haven
        • West Haven
        • Litchfield County/Bridgewater
      • Contact Us
      • Help Portrait
      • TCC
      • Dominican Republic
      • Return Policy
      • Blog
      • Store
  • Photography Services
    • Wedding Photography >
      • Wedding Photography Packages
      • Engagement Session >
        • Engagement Photography Packages
        • Engagement Session Tips
      • Wedding Photography Styles >
        • Why SophterLight Wedding Photography >
          • Testimonials
        • Vetting your Photographer
        • Wedding Bridal Session
        • Wedding Photography Quiz
      • Wedding Photography Products >
        • Wedding Album Pricing pg1
    • Photo Booth Rentals >
      • Photo Booth Packages
      • Green Screen Party Studio >
        • Photo Studio Party
    • On-site photo printing >
      • On-site photo studio pricing
      • On-site photo studio pricing
      • On-site photo studio
    • Photo Restoration in Connecticut
    • Photography for Women >
      • Maternity
    • Event Photography >
      • SophterLight Photography | Charity Event Photography >
        • Event Photographers
      • Festival d’été de Québec >
        • Visions of Québec City
      • Gay Pride
      • The LOFT
    • Family Photography >
      • Newborn
      • Bar/Bat Mitzvah >
        • Pricing
      • Children's Storybook Photography
      • Children's Portraits >
        • Kids Portraits: How to pp1
      • Kids Portraits: How to >
        • Tips: What to wear
    • Headshots >
      • Actor Headshots
      • Online Profile Headshots
      • Musicians Headshots >
        • Musicians Headshots
      • Executive Headshots
      • Corporate Headshots >
        • Corporate Headshots video Brochure
        • Corporate Headshots: A little advice
        • Business Headshots: Why You Need Them
        • SophterLight Photo Satisfaction Survey: Corporate Photography
    • Business Photography >
      • Fundraising Event Photography
      • Corporate Retreats
      • Holiday Party Photography >
        • Holiday Party Services
      • Marketing & Commercial
  • Imaging Solutions
    • Marketing & Commercial Photography >
      • Custom Banners
      • Product Photography
      • Logo Design
      • Favicon Design
    • Real Estate >
      • Photography
      • Virtual Tours
      • Marketing
    • Photo Cards >
      • New! Custom Photo Cards
      • New! Custom Save The Date Cards
      • New! Custom Christmas Cards
    • Professional Printing >
      • Canvas Photo Prints
      • Linen Prints
      • Canvas Prints
      • Pebble Prints
      • Luster Prints
      • Metallic Prints
    • Boutique Packaging
    • Custom Photo Books >
      • Custom Photo Book: Pricing >
        • FOIL PRINTING FOR PHOTOBOOKS >
          • Custom Foil Stamp
      • Custom Wedding Photo Book: Pricing
      • Mini Photo Book Details
      • Photo Book vs Photo Album
      • Boutique Packaging
      • Album Workspace
    • Photoshop & Retouching >
      • Photo Restoration: CT Photo restoration
      • Antique Photo preservation
      • Photo Restoration >
        • Photo/Image Restoration Pricing
        • Customer's Proofing: Joanna
      • Water Damaged >
        • Customer's Proofing
      • Photo Restoration Tutorial
    • Photo Scanning >
      • Negative and Slide Scanning
      • Our Quality Photo Scanning Service
      • Projects >
        • Rose
        • Plastic Works
    • Special Services
  • Gallery